Salesforce is a cloud-based CRM software that brings customers and companies together. It helps to track customer activity (in real-time analytics) easily. It also helps to manage the growth and revenue streams. In 2020, Salesforce has multiple platforms such as app cloud, sales cloud, service cloud, marketing cloud, commerce cloud, health cloud, chatter cloud, analytics cloud, custom cloud, and many more. Learn What is salesforce crm and how it helps your business through Salesforce Training in Chennai support.
Salesforce has different cloud platforms that help organizations to interact with various capacities. In cloud-based service, an organization can access the data anywhere from the world.
Who should use CRM?
Everyone can use CRM, it has different editions like Enterprise, Group, Professional, and Performance (for sales cloud). Organizations can select CRM as per their need.
Service cloud connects with customers easily, it also delivers premium service in a short duration. Salesforce allows organizations to track customer journeys with multichannel marketing campaigns. A community cloud allows customers to interact with each other easily. Learn more about CRM cloud through Salesforce Online Course, experts teach you everything.
Customer Relationship Management
CRM technology helps to maintain all your company interactions with potential customers. This allows them to stay connected to customers for a while and it improves profitability in a short duration.
Salesforce is the global first company that implements cloud-based CRM software. It builds different applications for business. CRM mainly focuses on customer retention, executive customer acquisition, keeping their customer happy, and many more. Learn how to use CRM tools through the Salesforce Training in Bangalore support.
The market contains various types of customer management systems, including social media platforms, Software as a Service (SaaS) and Business to Business (B2B).
It includes notifications, managing emails, tracking leads, approvals, and many more. This tool will handle all the automation required for service, marketing, and sales processes.